Information and Communications

Stay in touch with your customers. Inform people about news and events, send individual or group offers and get feedback from customers

Instruments of Information and Communications module

News feed

Available in the mobile app for customers and in the Customer Control Panel

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Distribution of news, announcements, or special offers

  • individually
  •  to any group of customers

Smart use of different channels to get in touch with customers:

    • SMS
    • Email
    • Push messages to mobile app for customers
    • Viber notifications
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Multilanguage messages

With automatic identification of customer’s language

Tracking of the

    • status of the sent messages
    • cost of the sent messages
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Scheduled distribution of information

Choose the date and time, when you want distribution to take place

Integrates with

E-shop

(to include links to goods in informational messages)

Coupons and Certificates

Coupons and Certificates (to include coupons in informational messages)

Information Panel / Kiosk

(to show news, special offers, and other information to customers, and to collect feedback from customers)

Customer Database

(to implement targeted communication)

Target industries

fmgg

FMCG

tele

Telecom

municipal

Mass-Market Businesses

banks

Banks

More options for your business

  • Automatic delivery of the message when a customer receives some reward
  • Distributed information may include clickable coupons (when the Coupons and Certificates module is used)
  • Distributed information may include links to goods in the e-shop (when the E-shop module is used)
  • Support for iBeacon devices to send targeted information to customers who pass by your points of sale
  • Geo-targeted distribution of information
  • Possibility to include personalized information to messages
  • Customer ratings – ask customers about your service after they complete a transaction with your business
  • Customer feedback – customers can send you private messages from the mobile app for customers or from the Customer Control Panel

Want to learn how to get the most from Information and Communications module?