It is well known that up to 80% of the income in the retail and HoReCa business is generated by returning customers.
So how would you turn our first-time visitors into returning customers? Offer friendship to your customers. Show that you remember and care about them, and they won’t forget about you.
Using which you get acquainted with customers and build the channel to communicate with them.
Discount coupons and gifts
So loved by customers. Exchange coupons with other businesses and increase visibility of your business. Gift Cards to allure new customers are also a way to offer something special to your loyal returning customers.
Prepaid goods and subscriptions
For those, who like to purchase more in advance. They also let you deliver the goods or services, which have been paid for in advance by other parties.
Communication with customers
Constant and timely. Talk in salesrooms and at the points of sale using inCust Kiosk solution. Chat with each customer individually using the mobile app, Viber or via SMS. Congratulate customers on their birthday or other important dates of their lives.
No need to issue plastic cards: your customers use their mobile phone numbers for identification
of loyalty programs
Use multilevel discounts and bonus point rules, customer accounts with bonus points, goods and services or currencies, gift cards and coupons
Single inCust Mobile App
Customers don’t need to install plenty of apps to their smartphones: single inCust mobile app acts as a hub for all customer’s accounts and balances and as a channel for communications between your business and a customer