Customer Interaction and Lifecycle Management Platform

We help mass businesses to build great relationships with customers, partners, and employees

The Process

The platform lends a helping hand on all stages of customer lifecycle management

Acquisition of new
customers
Handling of
sales
Collection of customer data Establishing relations Segmentation and
personalization
Individual
communication and
marketing activities
CLM Stages
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Customer Lifecycle Management

  • CRM

  • POS and E-shop

  • Loyalty & Rewards

  • Payments

  • Marketing tools

  • Communication

  • Feedback collection

  • Integrations

Acquisition of new
customers
Handling of
sales
Collection of customer data Establishing relations Segmentation and
personalization
Individual
communication and
marketing activities
CLM Stages
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Acquisition of new customers

  • Cell phone number is the virtual customer card

  • Instant sign-up to the loyalty program

  • Electronic coupons to attract new customers via social networks, cross-marketing activities, and gamification

  • Recommendation system to attract friends and get rewards

  • Acquisition of customers with iBeacon (using geo-targeting)

Acquisition of new
customers
Handling of
sales
Collection of customer data Establishing relations Segmentation and
personalization
Individual
communication and
marketing activities
CLM Stages
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Handling of sales

  • POS software to serve customers in stores

  • Standalone Kiosk for customer self-service programs

  • E-shop in the app for customers and customer control panel

  • API for registering external sales

  • Delivery of prepaid goods and services

Acquisition of new
customers
Handling of
sales
Collection of customer data Establishing relations Segmentation and
personalization
Individual
communication and
marketing activities
CLM Stages
icon3-1

Collection of customer data

  • Instant building of customer database

  • Addition of customers with just a phone number or email address

  • Collection of additional data, important for your business
Acquisition of new
customers
Handling of
sales
Collection of customer data Establishing relations Segmentation and
personalization
Individual
communication and
marketing activities
CLM Stages

Establishing relations

  • Collection and handling of customer feedback

  • Automatic addition to a loyalty program

  • Reward-, discount- and bonus-point-based loyalty programs

  • Flexible system of tune-up of various mechanics

  • Personalized loyalty program rules for each category or even customer
  • Rewards for achievements
Acquisition of new
customers
Handling of
sales
Collection of customer data Establishing relations Segmentation and
personalization
Individual
communication and
marketing activities
CLM Stages

Segmentation and personalization

  • Handy segmentation of customers to optimize rewards and set up individual rules

  • Individual loyalty program rules, based on achievements during the certain period

  • Possibility to create customer groups by common or custom fields in customer profile

  • Possibility to segment customers by their long-term purchasing habits

  • Creation of customer groups by customer’s last activity

Acquisition of new
customers
Handling of
sales
Collection of customer data Establishing relations Segmentation and
personalization
Individual
communication and
marketing activities
CLM Stages

Individual communication and marketing activities

  • Targeted news and personalized messages

  • Delivery of special offers, coupons and certificates in individual or group messages

  • Bi-directional communication with customers

  • Omnichannel communication via Push, Chat-bots, SMS, Email

Benefits for your business

Loyalty and Rewards system

Coupons | Bonus Points | Gift | Certificates | Coupon Exchange | Reward for recommendation | Digital stamps | Coalition programs | Discounts | Lottery | Rate quality of service | Rule constructor | Multi-level referral program

Customer data management

Customizable customer database | Customer Segmentation | User Definable Fields | Recency, Frequency, Monetary Value Tracking

Mobile application

Award wallet | News feed | Contacts/Communications | Shop In-app payments | Geo-targeting | iBeacon targeting | Catalog of goods and services |  History of purchase

Data security and protection

Secure Hosting Facilities | Full Storage Redundancy & Backup | SSL Encrypted Data Transmissions | 99.9% Up-time | GDPR compliant

Processing and order management system

Processing of checks | Customer self processing of products | Acceptance of payments | Settlement between partners | Awards processing

Marketing

Newsfeed | Trigger messages | Birthday Recognition | Customer Loss Prevention | Better advertising targeting and offers for customers | Best member recognition

Benefits for your business

Loyalty and Rewards system

Coupons | Bonus Points | Certificates | Exchange of coupons | Reward for the recommendation | Certificates Digital stamps | Coalition programs | Discounts | Lottery | Evaluate the quality of service | Rule constructor | Multi-level referral program

Mobile application

Award wallet | News feed | Contacts/Communications | Shop In-app payments | Geo-targeting | iBeacon targeting | Catalog of goods and services |  History of purchase

Processing and order management system

Processing of checks | Customer self processing of products | Acceptance of payments | Settlement between partners | Awards processing

Customer data management

Customizable customer database | Customer Segmentation | User Definable Fields | Recency, Frequency, Monetary Value Tracking

Data security and protection

Secure Hosting Facilities | Full Storage Redundancy & Backup | SSL Encrypted Data Transmissions | 99.9% Up-time | GDPR compliant

Marketing

Newsfeed | Trigger messages | Birthday Recognition | Customer Loss Prevention | Better advertising targeting and offers for customers | Best member recognition

Customize inCust platform to meet your needs

Loyalty and Rewards Management

Sales and Payments Processing

Analytics

Customer database

Omnichannel communication

We help mass businesses to build great relationships with their customers, partners, and employees

Our platform serves medium and large companies in numerous industries across the globe with the instruments that cover B2C, B2B, and B2B2C activities.
Our team of experts will be happy to help you build great relationships with customers and partners and get ahead of the competition in your industry.

Retail

Recreation and entertainment

Restaurants and Cafes

Service Industry

Choose the most suitable way of deployment

Implementation time — 15 minutes to two weeks

In the cloud

Branded with your name or as inCust-branded service

On premises

Deploy to your infrastructure

Over 1700 happy client businesses in more than 40 countries

Build stellar customer interactions with inCust