Customer Lifecycle
Management Platform

We help mass businesses to build automated relationships
with their customers, partners and employees

Customer Lifecycle Management process

We offer a customizable solution for different tiers of customer lifecycle and multi-level loyalty program

Involvement of new
customers
Building
relationship
Collection of customer data Segmentation and
personalization
Individualized communication
and marketing activities
Analysis of
efficiency
CLM Stages
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Customer Lifecycle Management

  • CRM

  • Loyalty & Rewards

  • Marketing tools

  • Sender Services

  • POS

  • Analytical tools

  • Integrations

  • Terminalless & distant payments

Involvement of new
customers
Building
relationship
Collection of customer data Segmentation and
personalization
Individualized communication
and marketing activities
Analysis of
efficiency
CLM Stages
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Involvement of new customers

  • Cell phone number is the virtual card of customers

  • Instant sign-up to the loyalty program

  • Electronic coupons to attract new customers via social networks, cross-marketing activities, and gamification

  • Recommendation system to attract friends of customers

  • iBeacon to carry geo targeted activities

Involvement of new
customers
Building
relationship
Collection of customer data Segmentation and
personalization
Individualized communication
and marketing activities
Analysis of
efficiency
CLM Stages
icon2

Building relationship

  • Instant building of direct contacts database

  • Flexible system of tune-up of various mechanics, discount- and bonus-point-based loyalty programs

  • Reward for achievements

  • Personalized loyalty program rules for each category or even customer

  • Automatic Birthday greetings and gifts

  • Customizable rules special for your needs

Involvement of new
customers
Building
relationship
Collection of customer data Segmentation and
personalization
Individualized communication
and marketing activities
Analysis of
efficiency
CLM Stages
icon3

Collection of customer data

  • Obtaining the maximum amount of data to analyze and personalize offers in real-time

  • Collection of additional data, important specifically for your business

Involvement of new
customers
Building
relationship
Collection of customer data Segmentation and
personalization
Individualized communication
and marketing activities
Analysis of
efficiency
CLM Stages
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Segmentation and personalization

  • Handy segmentation of customers to optimize rewards and set up individual rules

  • Individual loyalty program rules, based on achievements during the certain period

  • Possibility to create customer groups by various criteria

  • Possibility to segment customers by their preferences

Involvement of new
customers
Building
relationship
Collection of customer data Segmentation and
personalization
Individualized communication
and marketing activities
Analysis of
efficiency
CLM Stages
icon5

Individualized communication and marketing activities

  • Targeted news and activities

  • Personalized messages

  • United communication environment and possibility to send and receive feedback via mobile app

  • Omnichannel communication (Push-Viber-SMS)

  • Handy tool to carry on marketing activities and credit rewards

  • Flexible targeting system

  • Personalized and triggered Email sending

Involvement of new
customers
Building
relationship
Collection of customer data Segmentation and
personalization
Individualized communication
and marketing activities
Analysis of
efficiency
CLM Stages
icon6

Analysis of efficiency

  • Statistics of efficiency of operations right in the Control panel

  • Analysis of marketing activities’ results

  • Customer ratings

  • Analysis of occupancy of points of sale

  • Analysis of expenses, related to the loyalty program

  • Any custom analytics upon your request

Benefits for your business

Loyalty and Rewards system

Coupons | Bonuses Gift | Certificates | Exchange of coupons | Reward for the recommendation | Certificates Digital stamps | Coalition programs | Discounts | Lottery | Evaluate the quality of service | Rule constructor | Multi-level referral program

Customer data management

Customizable customer database | Customer Segmentation | User Definable Fields | Recency, Frequency, Monetary Value Tracking

Mobile application

Award wallet | News feed | Contacts/Communications | Shop In-app payments | Geo-targeting | iBeacon targeting | Catalog of goods and services |  History of purchase

Data security and protection

Secure Hosting Facilities | Full Storage Redundancy & Backup | SSL Encrypted Data Transmissions | 99.9% Up-time | GDPR compliant

Processing and order management system

Processing of checks | Customer self processing of products | Acceptance of payments | Settlement between partners | Awards processing

Marketing

Newsfeed | Trigger messages | Birthday Recognition | Customer Loss Prevention | Better advertising targeting and offers for customers | Best member recognition

Benefits for your business

Loyalty and Rewards system

Coupons | Bonuses Gift | Certificates | Exchange of coupons | Reward for the recommendation | Certificates Digital stamps | Coalition programs | Discounts | Lottery | Evaluate the quality of service | Rule constructor | Multi-level referral program

Mobile application

Award wallet | News feed | Contacts/Communications | Shop In-app payments | Geo-targeting | iBeacon targeting | Catalog of goods and services |  History of purchase

Processing and order management system

Processing of checks | Customer self processing of products | Acceptance of payments | Settlement between partners | Awards processing

Customer data management

Customizable customer database | Customer Segmentation | User Definable Fields | Recency, Frequency, Monetary Value Tracking

Data security and protection

Secure Hosting Facilities | Full Storage Redundancy & Backup | SSL Encrypted Data Transmissions | 99.9% Up-time | GDPR compliant

Marketing

Newsfeed | Trigger messages | Birthday Recognition | Customer Loss Prevention | Better advertising targeting and offers for customers | Best member recognition

Customize inCust platform up to your needs

Loyalty and Rewards Management

Customer database

Sales and Payments Processing

Analytics

Omnichannel communication

We help mass businesses to build great relationships with their customers, partners, and employees

Our platform serves medium and large companies in numerous industries across the globe. Our team of experts covering B2C, B2B and B2B2C and would be glad to guide you on your path to great relations with customers and partners towards staying ahead of the competition in your industry.

Retail

FMCG

Municipal

Banks

Feel free to choose the most comfortable way of deployment

Implementation time — 1-3 months

Use in the cloud

Branded with your name or as inCust-branded service

On premises

Deploy to your infrastructure

Over 1700 clients from more than 40 countries

Data driven customer personalization in few clicks with inCust