Customer Interactions and Lifecycle Management Platform
We help mass businesses to build great relationships with customers, partners, and employees
The Process
The platform lends a helping hand on all stages of customer lifecycle management
Acquisition of new customers
Handling of sales
Collection of customer data
Establishing relations
Segmentation and personalization
Individual communication and marketing activities
CLM Stages
Customer Lifecycle Management
-
CRM
-
POS and E-shop
-
Loyalty & Rewards
-
Payments
-
Marketing tools
-
Communication
-
Feedback collection
-
Integrations
Acquisition of new customers
Handling of sales
Collection of customer data
Establishing relations
Segmentation and personalization
Individual communication and marketing activities
CLM Stages
Acquisition of new customers
-
Cell phone number is the virtual customer card
-
Instant sign-up to the loyalty program
-
Electronic coupons to attract new customers via social networks, cross-marketing activities, and gamification
-
Recommendation system to attract friends and get rewards
-
Acquisition of customers with iBeacon (using geo-targeting)
Acquisition of new customers
Handling of sales
Collection of customer data
Establishing relations
Segmentation and personalization
Individual communication and marketing activities
CLM Stages
Handling of sales
-
POS software to serve customers in stores
-
Standalone Kiosk for customer self-service programs
-
E-shop in the app for customers and customer control panel
-
API for registering external sales
-
Delivery of prepaid goods and services
Acquisition of new customers
Handling of sales
Collection of customer data
Establishing relations
Segmentation and personalization
Individual communication and marketing activities
CLM Stages
Collection of customer data
-
Instant building of customer database
-
Addition of customers with just a phone number or email address
- Collection of additional data, important for your business
Acquisition of new customers
Handling of sales
Collection of customer data
Establishing relations
Segmentation and personalization
Individual communication and marketing activities
CLM Stages
Establishing relations
-
Collection and handling of customer feedback
-
Automatic addition to a loyalty program
-
Reward-, discount- and bonus-point-based loyalty programs
-
Flexible system of tune-up of various mechanics
- Personalized loyalty program rules for each category or even customer
- Rewards for achievements
Acquisition of new customers
Handling of sales
Collection of customer data
Establishing relations
Segmentation and personalization
Individual communication and marketing activities
CLM Stages
Segmentation and personalization
-
Handy segmentation of customers to optimize rewards and set up individual rules
-
Individual loyalty program rules, based on achievements during the certain period
-
Possibility to create customer groups by common or custom fields in customer profile
-
Possibility to segment customers by their long-term purchasing habits
-
Creation of customer groups by customer’s last activity
Acquisition of new customers
Handling of sales
Collection of customer data
Establishing relations
Segmentation and personalization
Individual communication and marketing activities
CLM Stages
Individual communication and marketing activities
-
Targeted news and personalized messages
-
Delivery of special offers, coupons and certificates in individual or group messages
-
Bi-directional communication with customers
-
Omnichannel communication via Push, Chat-bots, SMS, Email
Benefits for your business
Loyalty and Rewards system
Coupons | Bonus Points | Gift | Certificates | Coupon Exchange | Reward for recommendation | Digital stamps | Coalition programs | Discounts | Lottery | Rate quality of service | Rule constructor | Multi-level referral program
Customer data management
Adjustable customer database | Customer Segmentation | User Definable Fields | Recency, Frequency, Monetary Value Tracking
Mobile application
Wallet | News feed | Contacts/Communications | E-Shop | In-app payments | Geo-targeting | iBeacon targeting | Catalog of goods and services | History of purchases
Data security and protection
Secure Hosting Facilities | Full Storage Redundancy & Backup | SSL Encrypted Data Transmissions | 99.9% Up-time | GDPR compliant
Processing and order management system
Processing of checks | Customer self-checkout| Acceptance of payments | Settlements between partners | Awards processing
Marketing
Newsfeed | Trigger messages | Birthday Recognition | Customer Loss Prevention | Better advertising targeting and offers for customers | Best member recognition
Benefits for your business
Loyalty and Rewards system
Coupons | Bonus Points | Certificates | Exchange of coupons | Reward for the recommendation | Certificates Digital stamps | Coalition programs | Discounts | Lottery | Evaluate the quality of service | Rule constructor | Multi-level referral program
Mobile application
Award wallet | News feed | Contacts/Communications | Shop In-app payments | Geo-targeting | iBeacon targeting | Catalog of goods and services | History of purchase
Processing and order management system
Processing of checks | Customer self processing of products | Acceptance of payments | Settlement between partners | Awards processing
Customer data management
Customizable customer database | Customer Segmentation | User Definable Fields | Recency, Frequency, Monetary Value Tracking
Data security and protection
Secure Hosting Facilities | Full Storage Redundancy & Backup | SSL Encrypted Data Transmissions | 99.9% Up-time | GDPR compliant
Marketing
Newsfeed | Trigger messages | Birthday Recognition | Customer Loss Prevention | Better advertising targeting and offers for customers | Best member recognition
Customize inCust platform to meet your needs
Loyalty and Rewards Management
Sales and Payments Processing
Analytics
Customer database
Omnichannel communication
We help mass businesses to build great relationships with their customers, partners, and employees
Our platform serves medium and large companies in numerous industries across the globe with the instruments that cover B2C, B2B, and B2B2C activities.
Our team of experts will be happy to help you build great relationships with customers and partners and get ahead of the competition in your industry.
Retail
Recreation and entertainment
Restaurants and Cafes
Service Industry
Choose the most suitable way of deployment
Implementation time — 15 minutes to two weeks
In the cloud
Branded with your name or as inCust-branded service
On premises
Deploy to your infrastructure
