{"id":8568,"date":"2021-12-29T10:52:47","date_gmt":"2021-12-29T15:52:47","guid":{"rendered":"https:\/\/incust.com\/en\/?page_id=8568"},"modified":"2022-06-01T00:34:56","modified_gmt":"2022-06-01T05:34:56","slug":"instruction-of-setting-up-feedback","status":"publish","type":"page","link":"https:\/\/incust.com\/en\/knowledgebase\/business-user-manual\/instruction-of-setting-up-feedback\/","title":{"rendered":"Instruction for setting up customer feedback"},"content":{"rendered":"
[vc_row][vc_column width=”2\/6″][vc_wp_custommenu nav_menu=”6″ el_id=”stiky-menu”][\/vc_column][vc_column width=”4\/6″][vc_empty_space][mk_fancy_title size=”32″ margin_bottom=”0″ font_family=”none”]Instruction for Setting up Customer Feedback[\/mk_fancy_title][vc_column_text css=”.vc_custom_1640793064481{margin-bottom: 0px !important;}”]With the inCust platform, you can collect customer feedback in the form of ratings and reviews. Feedback collection process can be enabled and customized for the whole brand or separately for each Point of Sale or inCust Terminal (salesperson\u2019s workplace).<\/span><\/p>\n

Configuration plan:<\/strong><\/p>\n

    \n
  1. Configuration of a Feedback source.<\/a><\/span><\/li>\n
  2. Setting up a feedback system for the Brand.<\/a><\/span><\/li>\n
  3. (Optional) Additional feedback and rating system settings for:
    \n<\/span>a) <\/span>    Points of Sale<\/a><\/strong> \u2013 <\/b>the settings set for a point of sale will be the same for its Terminals.
    \n<\/span>b) <\/span>    Terminal<\/a><\/strong> \u2013 <\/b>set individual settings for the Terminal. For example, this may be necessary for a Terminal that is used for the inCust e-shop.<\/span><\/li>\n<\/ol>\n

    <\/a>Configuration of a feedback source<\/span><\/h2>\n

    A <\/span>Feedback source<\/strong> is a set of settings that determines how a customer interacts with a feedback system. Usually, a source of the feedback describes a particular place or a way to leave a review or rating. For example, one source can be created for an online store, another one – for checkouts, the third one will be used for store entrances, and so on. Or, you may\u00a0 add a separate connection source for each table in the caf\u00e9. Feedback sources have an identifier that allows you to determine exactly where or how feedback or rating was sent.<\/span><\/p>\n

    The free service plan includes two Feedback sources. In all other service plans, the number of sources is unlimited.<\/span><\/p>\n

    To enable collection of feedback and ratings<\/strong>, you need to start with configuring at least one Feedback source.
    \n<\/span>To add a feedback source, go to <\/span>    Control Panel<\/b><\/a> \u21d2 <\/b>Information and Communications<\/b><\/a> \u21d2 <\/b>Feedback Sources<\/b><\/a>[\/vc_column_text][vc_single_image image=”8574″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1640791600929{margin-bottom: 0px !important;}”]This section contains all your feedback sources and their basic settings, such as the permission to attach images, videos, audio. Here you can edit the source, view reviews from this source, enable or disable the source, or get a link or QR code. All actions are performed via the text menu on the right side of the list.<\/span>[\/vc_column_text][vc_single_image image=”8575″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1640791705366{margin-bottom: 0px !important;}”]For a New Feedback source<\/strong>,<\/strong> you can specify the following <\/span>parameters<\/strong>:<\/span><\/p>\n