{"id":7428,"date":"2020-07-29T04:34:04","date_gmt":"2020-07-29T09:34:04","guid":{"rendered":"https:\/\/incust.com\/en\/?page_id=7428"},"modified":"2022-06-01T00:15:55","modified_gmt":"2022-06-01T05:15:55","slug":"controller-settings","status":"publish","type":"page","link":"https:\/\/incust.com\/en\/knowledgebase\/business-user-manual\/fuel-energy\/controller-settings\/","title":{"rendered":"Fuel and Energy: Overview of the setup procedure"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;2\/6&#8243;][vc_wp_custommenu nav_menu=&#8221;6&#8243; el_id=&#8221;stiky-menu&#8221;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][mk_fancy_title size=&#8221;32&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]<span style=\"font-weight: 400\">Fuel and Energy: Overview of the setup procedure<\/span>[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1613133902343{margin-bottom: 0px !important;}&#8221;]<span style=\"font-weight: 400\">To automate the processes of servicing vehicles at gas stations, as well as servicing electric vehicles at charging stations, the inCust platform provides a comprehensive solution with the ability to implement both with or\u00a0 without integration. To start the automation, first, you need to choose <strong><a href=\"https:\/\/incust.com\/en\/knowledgebase\/documentation\/integration-schemes-for-fuel-stations\/\">the integration scheme for the fuel station<\/a><\/strong>.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In order to automate service using the inCust platform, you will need to purchase a <strong>Fuel pump controller<\/strong> or use the API to set up integration with the checkout, which in turn will perform the functions of a controller.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Please contact us to get more information about <strong>Fuel pump controller<\/strong> and it`s purchasing.<\/span><\/p>\n<p><span style=\"font-weight: 400\">With the inCust platform, you can implement two models of <strong>Customer Self-Service<\/strong> or service using an <strong>Assistant<\/strong> (cashier at the point of sale).<\/span><\/p>\n<h3>Self service<\/h3>\n<p><span style=\"font-weight: 400\">This service model allows the customer to go through the entire buying process on their own in the mobile app or on the touch-screen of the fuel pump. \u00a0<\/span><\/p>\n<ul>\n<li><b>The driver uses a <a href=\"https:\/\/incust.com\/en\/knowledgebase\/documentation\/customers\/\">Customer mobile app<\/a> or <a href=\"https:\/\/incust.com\/en\/knowledgebase\/documentation\/chatbot\/\">chat-bot<\/a><\/b><\/li>\n<\/ul>\n[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_single_image image=&#8221;7431&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text css=&#8221;.vc_custom_1596014054506{margin-bottom: 0px !important;}&#8221;]<span style=\"font-weight: 400\">In this case, the mobile application communicates with the Fuel pump controller. The server part communicates with the controller on the fuel pump or via <a href=\"https:\/\/incust.com\/en\/knowledgebase\/documentation\/api-reference-integration\/\">API<\/a> with the cash register system for fuel shipment.\u00a0<\/span><\/p>\n<ul>\n<li><b>The driver uses the inCust Kiosk app on a tablet installed at the station or on a screen built into a pump or charging rack.<\/b><\/li>\n<\/ul>\n[\/vc_column_text][vc_single_image image=&#8221;7429&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text css=&#8221;.vc_custom_1596013890952{margin-bottom: 0px !important;}&#8221;]<span style=\"font-weight: 400\">The following modules are available to the driver:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">loyalty<\/span><\/li>\n<li><span style=\"font-weight: 400\">payment<\/span><\/li>\n<li><span style=\"font-weight: 400\">advertising and marketing<\/span><\/li>\n<\/ul>\n<h3>With the help of the Assistant (cashier)<\/h3>\n<p><span style=\"font-weight: 400\">With the help of an assistant, you can serve your customers directly at the fuel pump<\/span><\/p>\n<ul>\n<li><b>The assistant serves the driver using a phone, tablet or computer<\/b><\/li>\n<\/ul>\n[\/vc_column_text][vc_single_image image=&#8221;7430&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text css=&#8221;.vc_custom_1596014066736{margin-bottom: 0px !important;}&#8221;]<span style=\"font-weight: 400\">In this case, the application communicates with the Fuel pump controller. The server part communicates with the controller on the fuel pump or via <a href=\"https:\/\/incust.com\/en\/knowledgebase\/documentation\/api-reference-integration\/\">API<\/a> with the control system for fuel shipment.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b><i>No integration. <\/i>The assistant serves the driver on a phone, tablet or computer manually (through a cash register or a fuel pump or counter) for crediting \/ redeeming \/ prepaying funds. And it ships fuel or energy manually.<\/b><\/li>\n<\/ul>\n[\/vc_column_text][vc_single_image image=&#8221;7432&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text css=&#8221;.vc_custom_1598527791878{margin-bottom: 0px !important;}&#8221;]<span style=\"font-weight: 400\">The operation is somewhat similar to the operation of accepting payment by credit card through a separate terminal. The assistant authorizes the driver by phone number, QR code in the mobile application or chat bot, using a plastic card, and <\/span><span style=\"font-weight: 400\">\u00a0credited \/ redeemed \/ prepayed funds<\/span><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A detailed description of the gas station automation process, customer service options and the implementation process is described in the article <\/span><a href=\"https:\/\/incust.com\/en\/blog\/automation-of-customer-service-at-fueling-and-charging-stations\/\"><span style=\"font-weight: 400\">\u201cAutomation of customer service and communication processes at fueling and charging stations\u201d<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In this manual, we show a system setting up that allows to go through the purchase process automatically. Thus the customer uses the inCust mobile application or the Kiosk, or the assistant performs the operation in the <a href=\"https:\/\/incust.com\/en\/knowledgebase\/documentation\/software-for-business\/#b-2\">Terminal<\/a> program and the fuel pump is automatically turned on for shipping fuel \/ charging energy.<\/span>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1654060552320{margin-bottom: 0px !important;}&#8221;]The inCust platform helps to automate the collection of customer feedback when customers refuel the car by themselves at the fuel station: with the help of the customer application, self-service terminal Kiosk or other ways. How to do this, you can learn from the video &#8220;<a href=\"https:\/\/www.youtube.com\/watch?v=EtY9_qBvCmI\">Collection of customer feedback in mobile app and with alternative methods to sell fuel<\/a>&#8220;[\/vc_column_text][mk_icon_box icon=&#8221;mk-moon-info&#8221; text_size=&#8221;12&#8243; font_weight=&#8221;bold&#8221; style=&#8221;simple_ultimate&#8221; title_color=&#8221;#7c7c7c&#8221; margin=&#8221;15&#8243;]<em><strong>TO SUM UP: <\/strong><span style=\"font-weight: 400\">Buy a <\/span><span style=\"font-weight: 400\">Fuel pump controller <\/span><span style=\"font-weight: 400\">or set up an <a href=\"https:\/\/incust.com\/en\/knowledgebase\/documentation\/api-reference-integration\/\">API<\/a> integration for your control system or pos. Set up customer accounts, products, controller, customer&#8217;s store in the i<a href=\"https:\/\/incust.com\/en\/knowledgebase\/documentation\/customers\/\">nCust mobile application<\/a> (the listed functions are customizable for your needs and requirements). You can also order a personal branded application.<\/span><\/em>[\/mk_icon_box][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;2\/6&#8243;][vc_wp_custommenu nav_menu=&#8221;6&#8243; el_id=&#8221;stiky-menu&#8221;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][mk_fancy_title size=&#8221;32&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Fuel and Energy: Overview of the setup procedure[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1613133902343{margin-bottom: 0px !important;}&#8221;]To automate the processes of servicing vehicles at gas stations, as well as servicing electric vehicles at charging stations, the inCust platform provides a comprehensive solution with the ability to implement both with or\u00a0 without integration. To start [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":7610,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/incust.com\/en\/wp-json\/wp\/v2\/pages\/7428"}],"collection":[{"href":"https:\/\/incust.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/incust.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/incust.com\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/incust.com\/en\/wp-json\/wp\/v2\/comments?post=7428"}],"version-history":[{"count":9,"href":"https:\/\/incust.com\/en\/wp-json\/wp\/v2\/pages\/7428\/revisions"}],"predecessor-version":[{"id":8792,"href":"https:\/\/incust.com\/en\/wp-json\/wp\/v2\/pages\/7428\/revisions\/8792"}],"up":[{"embeddable":true,"href":"https:\/\/incust.com\/en\/wp-json\/wp\/v2\/pages\/7610"}],"wp:attachment":[{"href":"https:\/\/incust.com\/en\/wp-json\/wp\/v2\/media?parent=7428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}